We provide complimentary next day delivery for all orders over £75 placed before 2pm. Please see below for further details.
Next day delivery is free on all orders over £75. Any order below this value will be charged £6.99 for our premium next working day delivery service. Orders are dispatched Monday to Friday.
You can collect your order the same day of purchase from our depot in Widnes, Cheshire. Our full address is Packaging Chimp, Unit 15, Everite Rd Industrial Estate, Westgate, Widnes, Cheshire, WA8 8RA. You can collect your order from the same day of purchse between the hours of 9am to 5pm free of charge. Orders placed before 3pm are eligible for same day collection.
If there is no-one available to accept collection at your nominated delivery address, our couriers will leave your order with a neighbour if this is possible (this does not apply if you are a business). Otherwise, the order will be returned to the courier's local depot. You will need to contact the courier to either arrange re-delivery or to collect from their local depot. A card will be left showing the relevant contact details. It is your responsibility to contact the courier.
If you do not contact them within 3 working days, the courier will then return your order to Packaging Chimp. In this event, you will need to contact us on 0151 420 9920 / email@example.com to re-arrange delivery.An additional delivery charge may be payable.
If your order item is in stock at the time of placing the order, then this will be delivered next day or you can collect from our Widnes depot same day/next day (as explained above).
If your order item is out of stock, we will normally indicate the expected delivery date/collection date on your order confirmation. However, occasionally this date may not be known at the time of placing the order, in which case we will contact you as soon as we have an available date.
If this date is not suitable and you need the item sooner, we will do our best to accommodate this, but if this is not possible you can request to cancel the order item and we will arrange a refund.